SOP TEMPLATE
Complaint Escalation SOP
Systematically escalate complex customer complaints to appropriate levels
90%
Escalation Resolution Rate
2 days
Average Escalation Time
4.7/5
Post-Escalation Satisfaction
Template Includes:
- ✓Escalation matrix
- ✓Contact directories
- ✓Communication templates
- ✓Resolution tracking forms
- ✓Process improvement guidelines
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