SOP TEMPLATE
Customer Complaint Resolution SOP
Handle customer complaints consistently and turn negative experiences into positive outcomes
85%
Resolution Rate
2.4 hrs
Average Resolution Time
4.8/5
Customer Satisfaction
Template Includes:
- ✓Complaint intake and triage process
- ✓Investigation protocols
- ✓Resolution decision framework
- ✓Communication templates
- ✓Follow-up procedures
- ✓Escalation matrix
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