SOP TEMPLATE
Customer Escalation Matrix SOP
Define clear escalation paths for complex customer issues
95%
Escalation Success Rate
2 hrs
Average Escalation Time
85%
Customer Satisfaction
Template Includes:
- ✓Escalation level definitions
- ✓Decision authority matrix
- ✓Escalation process steps
- ✓Communication templates
- ✓Quality assurance procedures
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